Maxicare, MediCard, and Pacific Cross Announce COVID-19 Coverage For Members

Amid the many concerns brought by the rising number of COVID-19 cases in the Philippines and imminent “community quarantine” of Metro Manila, the leading health insurance providers have announced they will provide coverage for COVID-19.

In separate statements, Maxicare Healthcare Corporation, MediCard Philippines, and Pacific Cross Philippines reassured their members that they will receive medical attention through their respective health insurance coverage for cases of COVID-19.

The announcements are part of their commitment to their members’ welfare, ensuring their health and well-being during these trying times.


Maxicare reached out to their members through the following statement:

As more news of the 2019 Coronavirus comes to light, hospitals and clinics continue to experience an exponential rise in patient volume.

While this pandemic continues to move in unpredictable ways, Maxicare remains constant in its commitment and dedication to make its members’ health our number one priority.

Maxicare members who seek medical care will still be covered in this time of uncertainty, including Patients Under Investigation (PUI) and Persons Under Monitoring (PUM), and members who are confirmed with COVID-19.

Maxicare Healthcare Corporation

If you’ve availed of health insurance coverage from Maxicare, you can contact them through their 24/7 TeleConsult service:

  • (02) 8582-1980

You can also email them at


Meanwhile, MediCard wanted to allay the fears of their clients by issuing this advisory:

This is to assure our members that MediCard is ready and will cover its members who will seek COVID-19 consult and care in any of our accredit clinics and hospitals.

Rest assured that during this time of uncertainty, we work hard to continuously deliver quality and timely assistance to everyone.

MediCard Philippines, Inc.

MediCard reminded their members that “coverage is subject to guidelines that will be issued separately.”

To connect with MediCard for inquiries, you can reach them through the following numbers:

  • (02) 8884-9999 (trunkline)
  • (02) 8841-8080
  • 1-800-1-888-9001 (toll-free hotline for PLDT and Smart subscribers)
  • 1-800-1-994-8400 (toll-free hotline for Globe subscribers)

Pacific Cross

For members who availed of any Pacific Cross health insurance products, the company would like their clients to be aware of the following:

In light of the recent WHO declaration that COVID-19 is now a pandemic, we are superseding our standard exclusion on pandemics for both our medical and travel plans,and will provide coverage for COVID-19. Pacific Cross reserves the right to limit coverage and/or impose the exclusion on pandemics at any time. We will review this direction daily, and will communicate any change immediately.

Pacific Cross Philippines

Are you a Pacific Cross member? You can channel your concerns at (02) 8230-8511.

eCompareMo health insurance customers

If you purchased health insurance from the said medical providers via, rest assured that you are covered just as well as other members.

For inquiries about your coverage, you may reach out to the health insurance provider issued to you using the contact numbers above.

If you’re wondering about our health insurance coverage, some of the health insurance products you can get from us are the following:

Pacific Cross


Update (as of March 18, 7PM)

Maxicare released an update for their cardholders who experience COVID-19 symptoms:

As we continue to fight the spread of COVID-19, it is best to stay home to avoid unnecessary exposure to health risks.

We encourage our Maxicare members who are experiencing COVID-19 symptoms to call in through 27/7 TeleConsult (02) 8582-1980 to verify with our licensed physicians whether or not you need to head to the hospital. Our doctors will help assess your condition using DOH guidelines and they will advise you what steps to take next.

For those with other medical concerns, please phone in and consult before leaving home as well. First and foremost, it is best to limit exposure to the virus.

Your health is our priority. We urge all our members to stay safe and indoors.

Maxicare Healthcare Corporation

In addition to the said procedure, Maxicare also said that the company’s “hospital primary care centers” are temporary closed “to prevent the spread of COVID-19.” Members who need to seek primary care such as diagnosis, counseling, health education, and other related medical services can visit the centers below:

List of Maxicare standalone primary care centers

W City Center

7th Avenue corner 30th Street, Bonifacio Global City, Fort Bonifacio, Taguig City


2nd floor, Zeta Tower, Bridgetown, Ugong Norte, Quezon City


Lot 5 block 6, Mindanao Avenue, Cebu Business Park, Ayala Center Cebu, Luz, Cebu City


Ground floor, SM City Clark, Tech Hub 6, M.A. Roxas Highway, Malabañas, Angeles City

Ayala North Exchange

Units 43 and 44, second floor, Ayala North Exchange, Ayala Avenue corner Salcedo Street, Legazpi Village, Makati City