Western Guaranty Corporation

For faster approval, prepare this list of documents needed for your application:

• Valid Driver’s License – it should match the applicant’s name who owns the insurable vehicle
• Certificate of Registration – it should bear the registered owner’s name. If the CR is not available, you should present the buyer’s name in the deed of sale.
• Official Receipt of your vehicle / a photocopied OR, if the vehicle is being paid yet via car loan.

These government-issued IDs can be presented for additional identification:

• Digitized postal ID
• GSIS E-Card
• IBP ID
• OWWA ID
• Philippine Passport
• PRC ID
• Senior Citizen’s ID
• SSS ID
• Voter’s ID

These Supporting government-issued IDs are also presented:

• Alumni ID
• Employment ID
• School ID

Western Guaranty immediately responds to your claims, provided that the needed papers are complete and duly accomplished when submitted. Report your claim to any branch or the main office and their service personnel will assist you throughout the process.

Here are the steps to make your claim process smoother:

1. Take a picture of any proof of the accident and damaged car parts it resulted.
2. All damaged items and parts must be kept for inspection. Wait for the Claims Service Officer to approve before you discharge any of them.
3. Collect all invoices, receipts, and every relevant document to the accident, including emergency medical treatment you underwent and/or emergency repairs of your vehicle in a motor shop.
4. Attach all these necessary and relevant documents such as the invoices, receipts, statements, and reports when you file a claim. Make sure these are original and not photocopied.
5. If Western Guaranty’s Claims Service Officer is not informed, avoid making statements about accepting liability to make an offer.
6. If you’re not sure what to do, don’t hesitate to directly call your service personnel, agent, or broker.

You should prepare all the necessary documents before filing claims for faster transactions. Here are the following papers you should collate:

If it’s an Own Damage Claim

• Accident Report Form or Affidavit on the circumstances of the accident (Original copy, notarized)
• Estimate of damage from any accredited shop
• Pictures of the accident
• Police Report (Original copy, notarized)
• Stencils of motor and chassis
• Vehicles Registration Certificate and current Official Receipt (Photocopy)

If it’s a Third Party Liability Claim

• Accident Report Form or Affidavit on the circumstances of the accident (Original copy, notarized)
• Estimate of damage from any accredited shop
• Pictures of the accident
• Police Report (Original copy, notarized)
• Stencils of motor and chassis
• Vehicles Registration Certificate and current Official Receipt (Photocopy)
• Driver’s License and Official Receipt (Photocopy)
• Certificate of No Claim (Original copy)

Here are the contact numbers of Claims Department you can call:

• Mobile: +63 922 842 2750
• Landline: +632 241 7401 loc. 210, 249, 248, 247, 252, 244, 246