Manila Water customers have been experiencing water shortages and interruptions since March. While the water service provider is still struggling to provide uninterrupted water service, customers will have some relief in the form of lower water bills.
According to Metropolitan Waterworks and Sewerage System (MWSS) chief regulator Patrick Ty, Manila Water will be giving rebates to their customers this June.
Around 140,000 Manila Water customers who were identified as severely affected by water service interruption will get a P2,197.94 rebate. Other Manila Water customers who were affected but not “severely” are entitled to a 10-cubic meter rebate of P153.93.
Severely affected customers are those who had seven days with no water for 24 hours from the period of March 6 to March 31.
Minimum Charge Waived In April
Manila Water announced earlier, on March 26, that they would waive the minimum charge for all of its 1.2 million customers.
As Manila Water President Ferdinand
The waiving of the minimum charge amounted to about P76 in savings for lifeline residential
For “severely affected” customers, the April bill was to
“We are doing this to help ease the inconvenience that we caused our customers,” said Dela Cruz.
Aside from complaints from their customers due to
According to the MWSS, Manila Waters still faced penalties due to violations of their concessionary agreement.
“They are aware that there are
Velasco elaborated that Manila Water’s waiving of the minimum charge was voluntary and will not affect the MWSS’s decision to examine Manila Water’s concessionary agreement.